• One Million Program Below you will find answers to all of the most frequently asked questions in regards to EMUHSD's One Million Program. If questions still exist, please do not hesitate to contact the helpdesk@emushd.org and we'll do our best to respond quickly as well as add to this existing FAQ page.  

  • Who is eligible to receive a wireless internet (MiFi) device?

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    The 1 Million Project is offered to high school students who do not have high-speed internet access at home, which is defined as:

    • No home internet access at all
    • Multiple students in the same household, working from a single computer
    • Internet is available at home, but at a very low bandwidth (i.e., dial-up speeds) and is not adequate for completing homework assignments
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  • How can a student receive a Mifi device?

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    Students wishing to participate in the optional 1MP offering must complete the required 1MP Agreement form along with their parent or guardian. Form submissions will be reviewed within 3 school business days and students will receive an email via their student Google account as to the status of their application and next steps towards device pickup date & times.

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  • Who do I contact for help with my MiFi?

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    If you have any questions about your MiFi device or service, please call Sprint at (844) 309-1680. If you need help connecting your district provided Chromebook to the MiFi device, feel free to stop by the library or school designated area for assistance. 

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  • After graduation, does ​​​the student get to keep the MiFi device?

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    Yes! Consider it a graduation gift from the El Monte Union High School District. Students with MiFis who graduate from the district will get to take the device with them. The existing internet service will be discontinued, but Sprint (soon to be TMobile) intends to offer students their own discounted service plan upon graduation. 

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  • What happens if the MiFi device is stolen?

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    Any stolen devices related to the 1MP or Access for All program must be reported immediately to the school location using the lost/stolen device form provided here. The form must be accompanied by a police report in order to avoid potential replacement fees, which may be assessed if the student was deemed negligent in the device loss. EMUHSD will flag the device as stolen and shut down the wireless internet service within 2-3 school business days. The El Monte Union High School District is provided a limited supply of devices each school year and a replacement device cannot be guaranteed. A replacement 1MP device will not be assigned to the student until any existing student fees have been paid to the Student Store Clerk.

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  • What happens if the MiFi device is damaged or lost?

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    If a device becomes damaged due to normal wear and tear or faulty hardware, it may be repaired or replaced by the district free of charge to the student if device/parts inventory exists. Accidental damage or a lost device is the responsibility of the student​. A fee may be assessed to the student's account if accidental/malicious damage has occurred or if the device was in fact lost.

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  • What happens to the MiFi device if a student transfers schools?

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    If a student transfers schools and remains within the El Monte Union High School District, the MiFi device will stay with them and active. If a student changes school districts, the MiFi device must be returned to the school district and the service will cease. Failure to return the device to the district will envoke fees towards the student's account for the unreturned learning materials.  

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  • Does the student keep the MiFi device over the summer?

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    Yes, the MiFi device remains in the student's possession continuously until the student graduates or completes four years of school at the El Monte Union High School District.

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  • Does the device turn off after the 10GB monthly data bandwidth allocation is exceeded?

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    No. The hotspot will continue to work at slower speeds (2G) after the student uses the 10GB of high-speed LTE data in a month.

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  • Does the MiFi device have an internet filter?

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    Yes, Sprint provides a free Children's Internet Protection Act (CIPA) compliant content filter with every MiFi device. This filter blocks adult content and malware via the device. It also blocks the same content for any computing device while on the Sprint network. The filter uses the Symantec Rulespace engine which is industry best-in-class and has been employed worldwide to over 700 million customers. If the filter is blocking websites required by your classroom teacher, please report that to your teacher directly and we'll work to update the filter restrictions if at all possible. 

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  • Can each high school student have their own MiFi for households with multiple students?

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    Yes, there is not a limit of 1 device per household. Although 1 device does allow for multiple connections, it is not recommended due to monthly high-speed data limits. High school students in the same home may each be assigned a MiFi to individually benefit from a monthly high-speed data plan.

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