Chromebook devices are loaned to students and remain the property of the EMUHSD throughout the students' high school career. Just like textbooks, team uniforms, and other school property issued to students, there is a responsibility to care for and return the property in good/working condition. It is in the best interests of the students to take great care of the devices as students who have finished their educational career with the El Monte Union High School District have an exciting opportunity to take their device with them as they move on to higher education. We do know and understand that accidents or lost items may occur despite our student's best efforts to take care of their devices. Should repairs or replacement ever be required, the information provided below addresses the process for handling these situations for the Access for All 1:1 learning initiative.
Repair Process & Services
Unexpected problems may occur with the devices which are not the fault of the user (computer crashes, faulty hardware, software errors, etc.). EMUHSD Tech Support is available at each school, during designated hours, to assist students with getting such issues resolved as rapidly as possible. Students will be asked to fill out the Student section of the EMUHSD Chromebook Repair Form (PDF fillable) at the designated repair location on campus or at home and then and print a copy to include with the damaged device. The site technicians will do their very best to repair devices within 3-5 school days and upon completion, students will be notified via their Google email account and/or the provided phone number.
In the event that a device is not repairable, the student's device will be replaced with a like device as quickly as possible once the repair fees are paid, if applicable. If it is discovered during the repair process that the issues are related to negligence or accidental damage, fees will be assessed onto the student's account (see below). All district-owned technology should not be taken to an outside computer service for repair.
Temporary loaner equipment is available at each school campus so that learning may continue during any repair process. Students are responsible for the care of the loaner device while it is checked out to them. The same rules and regulations apply to loaner devices, just as they would towards the student's dedicated Chromebook.
Issues caused from faulty hardware, where no visible damage is evident, or from normal wear and tear is covered completely by the district. Repair costs associated with accidental damage, loss, and/or theft are the responsibility of the student and parent/guardian. The fees associated with replacement or repair can be found here.