El Monte Union High School District

What is a complaint? 

A complaint is a written and signed statement alleging a violation of a federal or state law or a regulation, policy or code. 

General Complaints

Our primary goal is to ensure all complaints are addressed promptly and effectively by the appropriate school site personnel. Parents and guardians are encouraged to contact the school directly as their first point of contact for any concerns. This allows site-level staff to address and resolve matters swiftly. If a complaint is mistakenly directed to the district level but should be handled at the site level, it will be promptly redirected to the appropriate school site for resolution.

The following are examples of items that should be initiated at the site level:

• Class placement/schedules
• Grading questions and concerns
• Discipline issues
• Activity/Athletic issues
• Transportation concerns/issues
• Student attendance concerns 

If you are unsure where your complaint should be directed, you may file your complaint using the WeTip/Catapult Reporting system directly through this link. However, please be aware that if you select the anonymous identity option, it will limit the District’s ability to full and promptly investigate your complaint.

A comprehensive summary of the District’s complaint procedures can be found directly through this link.